Understanding Mis Sold Business Energy Contracts

mis sold business energy contract

Introduction to Mis Sold Business Energy Contracts

Every business needs to keep an eye on their energy costs to ensure they have not been mis sold business energy contracts.

They’re a big part of expenses; getting them right is vital to doing well. But, sometimes, things can go wrong, especially when dealing with energy contracts.

Many businesses use an energy broker to find the best gas and electricity deals.

These brokers are supposed to help companies to save money and get good contracts.

But, not all brokers play fair. Sometimes, they mis-sell energy contracts, which can cause significant business problems.

This is all about understanding those ‘mis sold business energy contracts.’ We’ll talk about mis-selling, how to spot it, and what you can do if it happens to you.

What is Business Energy Contract Mis-Selling?

What Does ‘Mis-Selling’ Mean?

Mis-selling in business energy means getting a deal that’s wrong for you.

It happens when an energy broker doesn’t give you the whole story or hides essential details, like extra fees or commissions they’re getting.

It’s not just unfair; it’s a big problem in the energy market.

How Common is Mis-Selling?

It’s more common than you might think.

Energy brokers are businesses, too, and sometimes, they’re more interested in their profits than in getting you the best energy deal. 

This can mean companies end up with too expensive contracts, too long, or just not a good fit for their energy use.

Identifying Signs of Mis-Selling

Knowing if you’ve been mis-sold an energy contract can be tricky. Here are some clear signs to watch out for:

Key Signs of a Mis-Sold Energy Contract:

1. Hidden Fees: If your contract has extra costs you didn’t know about, that’s a red flag.
2. Commission to the Broker: Did your broker get paid a fee by the energy supplier that you weren’t told about? That’s not good.
3. Contract Doesn’t Match Usage: If your energy contract doesn’t align with how much energy your business uses, it might have been mis-sold.
4. Too Long Contract Length: Stuck in a contract for too long? This could be a sign of mis-selling.
5. High Energy Costs: Paying more for energy than you expected? This could be due to energy mis-selling claims.

These signs help you determine if your energy contract is not on the up and up.

The Impact of Mis-Selling on Businesses

When a business gets stuck with a lousy energy contract, it can hurt significantly. Here’s what can happen:

The Real Cost of Mis-Selling:

– Overpaying for Energy: If you’re mis-sold, you might pay way more than you should for your energy.
– Budget Mess: Mis-sold contracts can throw off your whole budget, making it hard to plan your expenses.
– Long-term Issues: Losing in a nasty contract can cause long-term problems.

Visualizing the Financial Impact

To see the impact, let’s look at a chart. It shows how much more businesses might pay because of mis-sold energy contracts than fair deals.

This chart clarifies that mis-sold contracts can mean significant, unnecessary costs.

Legal Recourse and Claims Process

You have options if you think you’ve been mis-sold an energy contract. Here’s how you can make a claim.

Steps to Make a Business Energy Claim:

StepWhat to Do
1. Review Your ContractLook over your contract. Find any hidden fees or terms that need to be clarified.
2. Get Legal AdviceTalk to a solicitor who knows about energy contracts. They can tell you if you have a case.
3. Collect EvidenceGather all the paperwork and emails related to your energy contract.
4. File the ClaimYour solicitor will help you file a claim against the broker or supplier.
5. Follow ThroughIt might take some time, but stay involved and follow your solicitor’s advice.

These steps can help you regain what you’re owed and fix the situation.

Navigating the Claims Process: Strategies and Tips

Claiming a mis sold business energy contract can be challenging. Here are some strategies to help you through it.

Tips for a Smooth Claims Process:

1. Be Organized: Keep all your documents and communications about your energy contract in one place.
2. Understand the Process: Know the steps of the claim process. This helps you know what to expect.
3. Stay Patient: These things can take time. Be patient and stay in touch with your solicitor.
4. Be Proactive: Ask questions and ensure you understand each step.
5. Prepare for Negotiations: Sometimes, you’ll need to negotiate with the broker or supplier. Be ready for this.

Case Studies and Success Stories

Hearing about other businesses that beat energy mis-selling can give you hope. Let’s look at some success stories.

Comparison of Successful Cases:

Business TypeMis-Selling IssueOutcome
Small CaféHidden broker feesGot a refund and a better contract
Retail StoreContract too longReduced contract length, saved money
ManufacturingOverpriced energyCompensation for overpaid energy

These stories show that it’s possible to win against energy broker mis-selling and make things right.

Preventative Measures for Businesses

It’s better to avoid being mis-sold an energy contract in the first place. Here’s how:

How to Avoid Mis-Selling:

1. Ask Questions: When talking to a broker, ask many questions. Make sure you understand everything.
2. Check for Hidden Fees: Look closely at the contract for any fees you need help understanding.
3. Compare Offers: Don’t just take the first offer. Look around and compare different energy deals.
4. Seek Independent Advice: Sometimes, getting advice from someone not involved in the deal can help.
5. Read Reviews: See what other businesses say about the broker or supplier. 

These steps can help you keep your energy costs fair and avoid trouble.


Mis sold business energy contracts can be a headache. But now, you know what to look out for and what to do if it happens. Remember, you have rights, and there are ways to fix mis-selling. Stay sharp, ask questions, be bold and seek legal advice if things seem wrong.

Key Takeaways:

– Stay Informed: Knowing about hidden commission charges is your first defence.
– Be Proactive: Don’t hesitate to take action if you think you’ve been mis-sold.
– Seek Help: Legal advice can be a game-changer in dealing with mis-sold contracts.

Additional Resources

For more help and information, check out these resources:

  • Legal Advice Websites: They can give you more details on your rights and the claims process.
  • Energy Consumer Groups: These groups offer advice and support for dealing with energy issues.
  • Online Forums: Connect with other business owners who might have gone through the same thing.

FAQ Mis-Sold a Business Energy Contract

Did you know your business energy contract might not be what it seems?

Sometimes, energy brokers or suppliers don’t tell you everything. This is called being mis-sold a contract.

It means there might be hidden costs in your energy bills that you didn’t know about. 

When you use a broker to get a gas and electricity contract, they should help you find the best deal.

But if they’re paid a commission by the energy supplier and don’t tell you, that’s not fair.

You might end up paying more for your energy than you should.

This is because some brokers might hide their commission or add extra fees without telling you.

But don’t worry, you can do something about it. If you think you’ve been mis-sold, you might be able to make business energy claims.

This is where you ask for money back because the contract wasn’t fair.

Ofgem, the energy regulator, is looking into how energy brokers work to make sure things like this don’t happen.

Sometimes, making a claim can cost money in legal fees, but some claims companies work on a ‘no win no fee’ basis. 

This means they only get paid if you win your claim.

It’s important to check how long your contract is and how much energy you use to see if you’ve been mis-sold.

If you’re paying more for your energy or your contract is too long, you might have been mis-sold.

Remember, it’s always good to ask questions and get help from energy experts if you’re not sure about your energy contract.

They can tell you how much you should be paying and if you’re entitled to make a claim.

Don’t be afraid to ask for help – it could save you money and hassle in the long run!

Can I get out of a business energy broker contract?

So, you have a contract with an energy broker for your business and are wondering if you can get out of it.

Maybe you think the contract wasn’t fair, or you found out there were things the broker didn’t tell you about, like hidden fees or commissions.

This is a tricky situation, but you might have some options.

First, it’s important to know if the broker or supplier hid something from you.

Did they not tell you about a commission they were paid by the energy supplier?

Or were there extra costs built into the price that you didn’t know about?

This is called an undisclosed commission, and it’s not fair to you.

If you’re paying more for your energy than you thought you would, or the contract is longer than you need, you might have been mis-sold the contract.

This means the broker didn’t give you all the information you needed to make a good choice.

The good news is you might be able to make a claim.

This is where you ask for compensation because the contract wasn’t fair. Some companies can help you with this, and they might work on a no win no fee’ basis.

This means you don’t have to pay them unless they help you win your claim.

Before you try to cancel the contract, it’s a good idea to get some advice.

Talk to an expert in business energy or a legal advisor who knows about energy contracts.

They can answer your questions and tell you if you’re able to make a claim and possibly get out of the contract. 

Remember, you have rights, and you shouldn’t have to pay for things that aren’t fair.

It’s okay to ask for help and to stand up for your business!

Are energy contracts legally binding?

Have you ever wondered if your business’s energy contract is really a must-follow thing?

Well, energy contracts are pretty important, and yes, they are legally binding.

This means once you sign an agreement with an energy supplier or broker, you’re expected to follow it.

But what if something seems off?

Maybe you think you’re paying more for your energy than you should, or the length of the contract isn’t what you thought it was.

Sometimes, energy brokers or consultants might not tell you everything, like if they get a commission from the energy supplier.

This can lead to you getting a deal that isn’t the best for your business’s energy usage or budget.

If you think your contract was mis-sold, which means you didn’t get all the info you needed to make a good choice, you might have some choices.

You could be entitled to claim compensation for any losses you’ve had because of this.

This is where you ask for money back because the deal wasn’t fair.

It’s not always easy to figure out if you can get out of a contract or get some money back.

But, there are people who can help, like energy experts or legal advisors.

Some might even offer a free service or work on a no win no fee basis, where they only get paid if they help you win your claim.

So, if you have any questions about your energy contract, or if you think you might have been mis-sold, it’s a good idea to get some advice. They can help you understand your contract and what you can do about it. Remember, it’s okay to ask for help, especially when it comes to something as big as your business’s energy needs!

How long do business energy claims take?

If you’ve got a business and think you’ve been mis-sold your energy contract, you might want to make a claim.

This means you’re asking to get some money back because the deal wasn’t fair. But how long does this whole process take?

Well, the time it takes to sort out a business energy claim can vary.

It’s not like flipping a switch; it can be a bit of a journey. Here are some things that can affect how long it takes:

1. How Complicated Your Case Is: Every business’s energy needs are different. If your case has a lot of details, like a complex contract with the energy broker or supplier, it might take longer to work through.

2. The Response from the Broker or Supplier: Sometimes, the company you’re making the claim against might take a while to respond. They might need to look into their records or talk to people before they can answer your claim.

3. Legal Stuff: If you’re getting help from a company that deals with these kinds of claims, they might need time to look at all the information. They want to make sure they understand your situation fully before they move forward.

4. What You’re Entitled To: Figuring out what you’re owed can take time. For example, if you’ve been paying more for your energy than you should, they’ll need to calculate how much you could be owed back in energy compensation.

So, how long can it take?

It could be a few weeks, or it could be several months.

It really depends on the details of your claim.

If you have any questions about your claim, or how long it might take, don’t be shy to ask.

The people helping you with your claim should be able to give you an idea of the timeline.

And remember, it’s important to make sure you get what you’re entitled to, even if it takes a little while.

Your business’s energy costs are a big deal, so it’s worth taking the time to get it right!